Recently, I've figured something out: if you want to achieve steady growth in returns, just focusing on "selling more" is actually a bit limited. The truly smart approach is to provide exclusive services to old frens—remembering who likes warm tea, who is accustomed to using their left hand, and who always needs an umbrella on rainy days.

Our team tries to note down every piece of feedback from clients, every hesitation, and even a casual preference mentioned in passing, using these small "clues" to create a "thoughtful checklist". For example, one client said, "I always worry about overpaying," so we specifically set up a price comparison reminder; a mother always consults at 8 PM, so we assigned our most detail-oriented customer service colleague to that time slot.

I gradually discovered that the growth in revenue seems to have become particularly smooth—not relying on aggressive advertising, but rather on customers feeling "valued," which makes them naturally willing to return. It turns out that compared to "how to get them to buy more," the question of "how to make them feel comfortable" is the more long-term approach. This kind of growth with warmth is solid and brings joy as well~ 😊